Communication between providers and patients has the largest impact on reducing readmissions. High-quality communication with patients and their families leads to a better understanding of what to expect, how to prepare for it, and what to do if predictable problems arise.


Despite the self-evident importance of strong communication skills for our nation’s healthcare providers, the majority of physicians and nurses report being uncomfortable, uncertain, and hesitant about initiating conversations about the future with those with serious illness. Their anxiety about these conversations is rooted in the near total absence of communication skills training in our nation’s medical and nursing schools, as well as graduate medical education programs.

Yet the evidence is clear that these skills can be taught and retained, and that training results in measurably better quality of care, patient and family experience, and more time spent at home and out of hospitals.

Enter the Communication Skills Pathfinder.

Specifically geared to all clinicians who care for patients living with serious illness, the Communication Skills Pathfinder web portal was developed by a collaboration of three leading healthcare organizations: Ariadne Labs; the Center to Advance Palliative Care, and VitalTalk. The purpose of the portal is to connect all clinicans to easily accessible, proven communication skills training.

The ultimate one-door gateway to training, tools, and resources, Communication Skills Pathfinder puts you directly on the road to deepening the communication skills essential to delivering high quality care for patients with serious illness.